We hope that you never have an issue with your Fenix product, but occasionally some thing might not work right. So below we have some troubleshooting steps to follow. If you can't get it working after doing these please get in touch and we can assist you personally.

Lock out mode

Does your torch not switch on properly and presents with a series of flashes. This is how Fenix products show they are in lockout mode. This is present to stop accidental activation, which can lead to depleted batteries or worse, a case of damage or burning to surrounding materials. To come out of lockout mode, please check the instruction manual (provided with the product or look on our product pages) to see what operation is needed to do so.

Paperclip Test

The paperclip test is a method to check if a torch with a tail switch product has a fault with the switch itself.

General / simple problem solving

In this video we show you some of the common issues that we get from customers.